VINVAL RETURN & REFUND POLICY

With our commitment to providing the best quality products and services, VINVAL offers a flexible return and refund policy to ensure maximum customer satisfaction.

1. CONDITIONS FOR PRODUCT RETURNS

Customers may request a return or exchange in the following cases:
✅ Manufacturer defects: The product is defective, damaged, or does not meet technical specifications.
✅ Wrong item received: Incorrect model, size, or quantity compared to the order.
✅ Product damaged during shipping.
✅ Not as promised: The product does not meet the agreed-upon quality standards.

Note:

• The product must remain intact, unused, with original packaging and all accompanying accessories.
• Customers must provide a purchase invoice or delivery receipt for support.
• Return request period: Within 7 - 15 days from the date of receipt.

2. REFUND POLICY

VINVAL processes refunds in the following cases:
✅ No replacement product is available, or the replacement does not meet customer expectations.
✅ Product defects caused by the manufacturer, and the customer does not want an exchange.
✅ Order cancellation before the product is shipped.

Refund methods:

• Refunds are processed via bank transfer or the customer's original payment method.
• Processing time: 5 - 10 business days after confirming a valid request.

3. RETURN & REFUND PROCESS

• Step 1: Contact VINVAL via hotline or email to submit a return/refund request.
• Step 2: Send the product to VINVAL’s service center along with the purchase invoice.
• Step 3: VINVAL inspects and verifies the product within 3 - 5 business days.
• Step 4: Process the exchange or refund according to the policy.

4. CONTACT INFORMATION

📞 Hotline: 0907450506
📧 Email: support@vinval.net
📍 Address: No. 92/38, Street No. 12, Quater 18, Binh Hung Hoa Ward, Ho Chi Minh City
🌍 Website: www.vinval.net

VINVAL – Quality Commitment, Customer Satisfaction!