VINVAL COMPLAINT HANDLING POLICY

VINVAL is committed to providing high-quality products and services to ensure maximum customer satisfaction. We are always ready to receive and resolve complaints quickly, transparently, and effectively.

1. Principles of Complaint Resolution

• Promptly receiving and handling complaints to protect customer rights.
• Ensuring fair, transparent, and policy-compliant resolutions.
• Proposing appropriate solutions to maximize customer satisfaction.

2. Cases Eligible for Complaints

✅ Product quality complaints: Defective, damaged, or non-compliant products.
✅ Delivery complaints: Incorrect items, missing products, or damaged goods during shipping.
✅ Warranty complaints: Products eligible for warranty but not receiving proper support.
✅ Service complaints: Unsatisfactory customer service or technical support.

3. Complaint Handling Process

• Step 1: Customers submit complaints via hotline, email, or directly at the VINVAL office.
• Step 2: The customer service team verifies the information within 1 - 3 business days.
• Step 3: VINVAL provides a suitable resolution within 3 - 7 business days.
• Step 4: Customers confirm the proposed solution, and VINVAL implements the resolution accordingly.

4. Contact Information for Complaints

📞 Hotline: 0907450506
📧 Email: support@vinval.net
📍 Address: No. 92/38, Street No. 12, Quater 18, Binh Hung Hoa Ward, Ho Chi Minh City
🌍 Website: www.vinval.net

VINVAL – Listening, Understanding, and Supporting Customers!